Privacy Policy
Last updated: 27 August 2026
Who we are
This website is operated by Peakwave Electrical. For any questions about this policy or how your information is handled, contact contact@peakwaveelectrical.co.uk.
What information we collect
This website does not use a contact form and does not directly collect or store personal information through the site itself. If you choose to contact us via WhatsApp, phone, or email, any information you share is handled through that platform directly. WhatsApp messages through Meta's own systems, calls through your mobile provider, emails through our email provider. We may use website analytics tools (such as Google Analytics) to understand general visitor traffic, which can involve cookies. No personally identifiable information is required to browse this website.
How we use your information
Where you contact us directly via WhatsApp, phone, or email, we use the information you provide solely to respond to your enquiry and, where relevant, provide a quote or carry out work you've requested. We do not sell or share your information with third parties for marketing purposes.
Legal basis for processing
Where you contact us to enquire about or request electrical work, we process that information on the basis of legitimate interest and, where a job proceeds, to take steps toward and perform a contract with you.
Cookies and analytics
If website analytics tools are in use, they may place cookies on your device to help us understand how the site is used. You can control or disable cookies through your browser settings at any time.
Third-party services
This site links out to WhatsApp (operated by Meta) and uses standard email and telephone communication. These services have their own privacy policies governing how they handle your data, which we'd encourage you to review separately.
How long we keep your information
Where you contact us about a job, we retain relevant correspondence for as long as reasonably necessary to fulfil the work and meet any legal or accounting obligations, after which it is deleted.
Your rights
Under UK GDPR, you have the right to access, correct, or request deletion of any personal information we hold about you, and to object to how it's used. To exercise any of these rights, contact contact@peakwaveelectrical.co.uk.
How to complain
If you're unhappy with how your information has been handled, please contact us first at contact@peakwaveelectrical.co.uk. We aim to respond within 30 days. If you remain unsatisfied, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
This policy may be updated from time to time as the business grows or regulations change. The most current version will always be available on this page.